Behind every letter, every roadmap decision, and every escalation step is your case analysis, a comprehensive intelligence briefing the system builds and continuously updates from everything it knows about your case.
You don't create or manage it. It happens silently in the background every time something changes in your case.
What the case analysis contains
The analysis synthesises your entire case into a structured briefing:
- Case narrative: a summary of your case (what the marker is, your account of what happened, why it contradicts the institution's position, what action has been taken, where it stands, and what the next critical step is)
- Key strengths: the specific legal and factual strengths of your challenge, citing your marker type, institution, and circumstances
- Areas to address: gaps or weaknesses that need attention, including unconfirmed evidence and missing information
- Key facts: the critical facts of your case (marker type, date filed, institution response status, letters sent, evidence available, deadlines approaching)
- Latest response analysis: if the institution has responded, the most recent response is summarised with its outcome, key quotes, weaknesses, and rebuttal points
- SAR forensic findings: if you've uploaded a Subject Access Request response, the contradictions, procedural failures, and supporting evidence are included
- Vulnerability flags: any vulnerability factors identified during your case (mental health, coercion, financial hardship, etc.)
- Impact data: the documented real-world consequences of the marker (financial, employment, housing, mental health)
- Current stage: where your case sits in the process (initial complaint, awaiting response, escalating, etc.)
When it updates
The case analysis refreshes automatically after every significant event:
- You send a letter: the analysis updates to reflect the correspondence sent and what's expected next
- An institution response is received: the response is analysed and the findings feed into the case briefing
- You upload evidence: new evidence is incorporated into the strengths, weaknesses, and key facts
- You complete a roadmap step: the case stage and narrative update to reflect progress
- SAR analysis completes: forensic findings from the institution's records are integrated
You don't trigger the refresh. It runs silently in the background after each event. Your case intelligence is always up to date without any action from you.
What the analysis reads
Every refresh pulls together your complete case history:
- Your CIFAS report analysis: the markers, institutions, and initial assessment from upload
- Your answers from the question flow: what happened, your circumstances, vulnerability factors
- All uploaded documents: evidence with ratings and findings, institution responses with outcomes
- All letters sent: full content of every letter, with type and date
- All institution responses: outcomes, quotes, weaknesses, rebuttal points
- Your progress updates: any notes or updates you've added to the case
- GDPR breach records: every documented breach with article and date
- Institution intelligence: patterns from other cases against your institution
- Roadmap progress: which steps are completed, active, and pending
How it powers your letters
When the system generates a letter, it reads the case analysis to understand your complete situation. The analysis provides:
- Your narrative: so the letter accurately represents your account in your own voice
- Your strengths: so the letter leads with your strongest arguments
- The institution's weaknesses: so the letter targets where their position is most vulnerable
- Key facts and timeline: so dates, deadlines, and correspondence history are cited accurately
- Response analysis: so counter responses directly address what the institution said
The system maintains a strict separation between what you've told it and what it's observed from documents. Your letters only attribute statements to you that you actually made; the system never puts words in your mouth based on document analysis alone.
How it powers your roadmap
The case analysis also informs your roadmap:
- Which steps are created: the analysis determines what's needed next based on the current case state
- Step descriptions: each step's description is informed by the case narrative
- Escalation decisions: the analysis feeds into the system's escalation strategy
Viewing your case analysis
You can view your case analysis from the case info section on your case page. It shows:
- Case overview: the narrative summary of your case
- Your account: your description of what happened
- Key strengths: the strongest arguments in your favour
- Areas to address: gaps or weaknesses the system has identified
- Key facts: the critical details of your case
- Latest response: the institution's most recent response with outcome and key points
- SAR findings: if applicable, the forensic analysis results
- Vulnerability flags: any vulnerability factors that affect your legal position
- Response history: detailed analysis for every institution response received
The analysis compounds over time
Every event in your case makes the analysis more comprehensive. Early in the case, it draws on your CIFAS report and your answers. As the case progresses, it incorporates institution responses, evidence analysis, SAR forensic findings, breach records, and escalation history.
By the time your case reaches external escalation, the analysis is a complete legal briefing, informed by everything that's happened and everything the system has learned about your institution.
