What's New in
ADVICIFAS Pro

When a reply arrives as a password-protected PDF, we ask you for the password on its step, or use one we find in your inbox, then read the reply as normal.

Unlock every locked file on a step from one screen. One password is tried on all of them, Enter unlocks, and you can show what you've typed.

Upload your reply as a zip, 7z or RAR. All its files are read together as one reply, and we ask for any passwords inside.

Password-protected files inside a SAR response archive are listed for you to unlock, then read with the rest of your response.

SAR chasers go out the day after one calendar month, moved past weekends and bank holidays, and chasers after a pushback follow its own deadline.

Links in chaser, information request and letter-ready emails open the exact step they're about, and chaser emails name the letter being chased.

Notifications mark themselves read once there's nothing left to do, such as when you open the step or a payment goes through.

Upload your CIFAS report and your existing cases are brought in line with it. You see every change before confirming, and new cases are made for any markers you didn't have.

Each marker's entry from your CIFAS report now shows in your case details, exactly as Cifas recorded it.

A Protective Registration you placed yourself is recognised and filed as one, kept separate from the markers you're challenging.

All 772 Cifas members are now listed, including firms that report staff fraud, and 746 of them show their logo.

When adding a card, the cursor moves to the next field as soon as each one is complete, so you can type your details straight through.

Emails for a card added, removed or made your main card now show its logo, last four digits, and whether it's Apple Pay or Google Pay.

If payments can't be reached on your renewal date, your account stays active and the charge is retried, instead of counting as a failed payment.

A card your bank has stopped can't be made your main card, and your last working card can't be removed while you're subscribed.

Billing notices for Pro Kit no longer appear in your Pro dashboard.

Mistype your email when signing up and you're offered the fix in one tap. Throwaway inboxes aren't accepted.

Filing dates are read day first (06/07/2023 is 6 July), so letters and your timeline no longer show the wrong date or "NaN days ago".

Pull down to refresh your notifications. More load as you scroll, and swiping one no longer opens it by accident.

Tap your membership number on the dashboard to copy it.

Swipe a toast away or tap its new close button, and it slides out cleanly.

Upload a bounce notice and, if your letter never reached them, it goes back on your roadmap to send again, and any deadlines it started are removed.

An address a bounce shows doesn't exist is never suggested again, to you or anyone else.

An address another member typed is reviewed before you're offered it, and addresses rank higher only once the institution has replied to a letter sent there.

A short letter uploaded as your SAR response, such as a refusal, closure or ID request, is read as their reply and answered with a pushback. Your actual data still gets the full DSAR analysis.

Your one-month deadline only counts as met when they send your data, not when they refuse, close the request or say it's enclosed.

The status page now shows the last 30 days. Tap any day to see whether there was downtime, with each incident and how long it lasted.

See each service's uptime month by month on a calendar, and every past incident, filterable by service.

A public page showing which banks record the most CIFAS markers and the most common marker types, from cases brought to us. Anonymous, updated monthly and downloadable.

The system now tracks every deadline the institution owes you, from one month for a subject access request to eight weeks for a final response, pausing only when they properly ask for ID or clarification.

Letters only say a deadline was missed when your case record proves it. An ICO complaint becomes available once a data protection deadline is genuinely missed or a request is refused.

When you upload a response, you now enter the date it was received or the date shown on it. Can't find one? Choose 'I don't have a date' and the system explains what that means.

Letters refer to each response by the date on it or the date you gave, never the day it was uploaded.

Once you've asked for your data or exercised a right like erasure or objection, later letters refer back to it and hold the institution to it instead of asking again.

Each thing your letter requires is recorded when you send it. When they reply, the system checks what they actually answered, and your next letter presses on the rest.

Unsent letters written before these improvements are rewritten with them next time you open them. Drafts you've edited yourself stay as you left them.

Documents now open in your browser page by page, so large files open quickly, and large DSARs are processed separately so they finish reliably.

If something you upload is from someone else, such as the ombudsman or Cifas, you're told who it's from and that your roadmap hasn't changed.

Every quote from the institution in your letters is checked against what they actually wrote, so a letter never puts words in their mouth.

You're emailed as soon as the system has finished writing your letter, so you don't have to wait on the screen.

Every change to a letter, by you or in the chat, is now kept separately, so you can step back one change at a time instead of reverting everything.

Stop a reply partway through. Nothing half-finished is kept in your letter.

Bold, italic and underline when you edit a letter yourself, saved as you type.

Scanned pages and photos in replies and DSARs are now read word for word, and recordings sent inside a DSAR are transcribed.

If a file can't be read, you're told straight away instead of it sitting on 'Analysing'.

Letters now test each CIFAS marker against its own Case Type criteria. Misuse of Facility, False Application, Facility Takeover, Aiding and Abetting, and False Insurance Claim each get the right legal test, not a generic one. The system knows what each category requires and demands the institution prove it was met.

Letters now quote the published CIFAS National Fraud Database Principles directly, with the CIFAS source URL, when challenging a marker. The institution's own rules are used against them, alongside FOS decisions that show those rules being enforced.

The info request conversation now has the same thumbs up, thumbs down, and copy buttons as refine chat. Rate system responses to help improve the platform, and copy any message to your clipboard.

Uploading the same document twice is now caught automatically. You will see an 'Already uploaded' notification instead of the document being processed again. If you upload a fuller version of something you pasted earlier, it replaces the original with a 'Full copy added' notification.

The response analyses popup now has separate tabs for Analyses and Duplicates when duplicates exist, so you can review what was caught without it cluttering your real analyses.

Letters with missing filenames or unfilled placeholders can no longer be sent. The system detects them, shows you the correct filenames from your attachments, and guides you through fixing them before the letter can go to the institution.

SAR compliance assessments now split compound requests (like 'produce the filing form, the decision memo, and the LIA') into individual items so each gets its own verdict. Assessments that return nothing are flagged as failed, not treated as compliant. The extraction prompt now focuses on data requests only, filtering out remedies and explanations that aren't checkable against a disclosure bundle.

DSAR analysis timeout raised to 20 minutes to handle large bundles that were silently failing. Transaction rows are now stripped from bank statement pages before analysis; a 657-page Santander bundle dropped from 1.39M to 588K characters with zero narrative lines lost, saving cost and preventing truncation.

DSAR analysis, document analysis, letter generation, and thread creation now automatically retry on transient failures like timeouts or network errors. A DSAR that times out gets one more attempt instead of silently dying. SAR item extraction correctly distinguishes a failed attempt from a letter that genuinely contains no data requests.

The system now confirms what it actually changed after editing your letter, not what it planned to do. Pre-edit reasoning and post-edit confirmation arrive as separate messages. Conversations are preserved when navigating back and forward. The revert button is disabled when there's nothing to revert, and revert confirmations persist so they're visible when you reopen the chat.

Every system message in refine chat and help chat now has thumbs up, thumbs down, and copy buttons. Your feedback helps improve the platform. Copy any message, yours or the system's, to your clipboard with one tap.

A new button on your dashboard provides instant guidance if your institution calls. Includes what to say, why you should keep everything in writing, and links to call recording apps for iPhone and Android.

Popups on desktop now require two clicks on the backdrop to close, preventing accidental dismissal mid-flow. A visual ripple confirms the first click.

The loading shimmer animation on buttons now works correctly in dark mode. Disabled buttons no longer show hover effects. External links in chat messages are marked with an icon.

The letter editing screen now uses the full popup height and scrolls naturally, instead of a fixed-height box with internal scrolling.

File links throughout the system now generate fresh URLs on every access instead of using stored links that expire.

Institution responses and evidence are now analysed with enforced output schemas. Every analysis returns a guaranteed structure with outcome classification, key quotes, weaknesses, rebuttal points, and handler identification. No more silent failures on complex documents.

When an institution asks you for information, the system now walks you through each request in a natural conversation. It detects repeat questions, assesses whether answering is safe, and generates a tailored response letter from your decisions.

Follow-up letters now reference the correct unanswered letter and know how many chasers have already been sent in the current round. Each chaser escalates from the last instead of repeating the same arguments.

The system now defaults to a burden-shifting strategy that forces the institution to justify the marker from their own evidence. Even if you've already complained and shared your story, the system starts fresh with a procedural challenge built entirely on the institution's obligations. No personal details to argue against, and no invitation for unrealistic evidential requests.

SAR demands are extracted from every letter that contains them and tracked per item. When the institution responds, the system reconciles what was disclosed against what was asked for and generates pushback letters for anything missing.

When an institution deflects your complaint to a different team instead of deciding, the system detects it automatically, creates a counter-response, and CCs the referred team so both stay on the record.

Every document analysis, chaser generation, and info request now logs full detail including outcome classification, token usage, and processing time. Issues are caught immediately instead of discovered weeks later.

ADVICIFAS Pro reduced from £39.99 to £14.99 per month. Same features, lower barrier to entry.

Payments now use a new provider with support for Apple Pay, Google Pay, and card payments. Split card elements, wallet buttons, and recurring billing all rebuilt from scratch.

The escalation tracker now shows a thread-aware timeline with position readings. See whether the institution is repeating itself, softening, or going quiet. Stale rounds shown at reduced opacity.

Letters, evidence, progress, and escalation pages now update immediately when you switch cases from the sidebar. No more stale data from the previous case.

The subscription renewal page now matches the registration design with the same payment flow, wallet buttons, and plan cards.

Conversion events now fire on payment success only, not on every page load. Accurate measurement of actual sign-ups.

The letter refine chat now streams responses in real time with live status updates: see exactly what the system is doing as it reviews your DSAR findings, looks up FOS precedents, and applies edits to your letter.

Your refine chat conversations are now saved. Come back to the step and your entire chat history is restored, including any edits made.

Made changes you don't like? The new Revert button undoes all edits and restores the original letter. Previous versions are saved so nothing is lost.

You can now edit the email subject line in manual edit mode. The preview changes view also shows the subject above the diff, matching the normal letter preview layout.

Chaser follow-up letters and notifications now fire correctly when institutions don't respond. No more duplicate notifications without a matching step.

Our investigative article on Revolut's handling of CIFAS marker challenges is now publicly accessible. Updated with Revolut's Right of Reply; they were contacted and did not respond.

The question tree during registration and when adding a new case has been replaced with a natural conversation. Instead of tapping through predefined options, tell your story in your own words and the system asks the right follow-ups. Covers evidence, complaints, institution responses, CIFAS complaints, and FOS referrals through conversation.

Full support for all CIFAS marker types including Victim of Impersonation and Identity Fraud. Reports with unknown or missing marker categories are now handled gracefully; the system works from your story rather than requiring a specific marker type.

Uploading your CIFAS report now uses a smarter system to extract your markers, replacing the old parser. Handles scanned PDFs and credit reports, extracts extended details like filing reason, application date, and facility status, all fed into your letters for stronger arguments.

Your case info popup now shows additional details extracted from your report: expiry date, product type, filing reason, facility status, checks carried out, role played, application date, financial loss, and documents identified.

If you leave registration mid-conversation and come back later, the full chat is restored exactly where you left off, including your messages, the system's responses, and all context. No lost progress.

The registration progress bar now responds to every message during the chat, with smooth increments weighted by conversation stage. Short paths accelerate naturally instead of jumping.

Case overviews now focus on what happened and where things stand, without prescribing next steps that may conflict with your personalised roadmap.

Letters, evidence, and progress pages now have icons on filter tabs for easier navigation.

The letters page now shows badges for letter types and response outcomes, and displays attached documents with viewable links.

Export your evidence as a ZIP file directly from the evidence page.

You can now hold both an ADVICIFAS Pro and Pro Kit subscription on the same email address. Separate billing, payment methods, and account management; no need for a second email.

Marker cards, case cards, and chat elements now use a unified colour scheme across light and dark modes.

A new Upload quick action on your dashboard lets you upload documents without affecting your roadmap. Upload institution responses, evidence, screenshots, credit reports, or any supporting document; the system analyses it and adds it to your case context automatically.

Upload phone call recordings (MP3, M4A, WAV, and more) anywhere you can upload a document. The system automatically transcribes the audio using AWS Transcribe and analyses the transcript, so your phone calls with the institution become usable case evidence.

When the institution asks you for information, the system now builds the right input for each request: file upload for documents and screenshots, text fields for explanations, and an institution picker for listing affected banks. No more generic text boxes for everything.

Text fields in info request steps are now pre-filled from your case data when we have enough information. Review and edit before submitting; a blue banner shows which answers were auto-populated.

The cooperate-or-counter assessment now reads the actual content of your uploaded documents, including images. It can tell you if sending your bank statements or credit file would be harmful before you commit.

You can now add new cases manually without uploading a CIFAS report. The same marker entry flow from registration is available in the Add Case popup: institution search, marker type, year filed, and the full question tree.

Audio files can now be played directly in the document viewer with native playback controls.

Both letter preview and send screens now show which documents will be attached, with links to view each one.

Info request screens now have an 'I don't have this' skip button, and broken screens show a Try Again button that regenerates them.

We've built a directory of over 2,000 verified complaint and data protection emails across 454 UK financial institutions. When the system looks up where to send your letter, it now pulls from this directory, ensuring your complaint reaches the right department every time.

Your dashboard has been completely redesigned. Personalised greeting, horizontal scroll cards for your roadmap steps, a completed steps section, case info and membership cards, and quick actions, all matching a modern SaaS dashboard design.

When you complete a step, the card shows a green success state with a shimmer effect before your new steps appear. The same animation plays whether you complete the step yourself or the system completes it automatically after analysis.

Letters & Documents, Evidence & Analysis, Case Progress, and Escalation Tracker are now full standalone pages instead of tabs. Each has its own layout, filters, and design tailored to the content.

Filter your letters by type (Complaints, SAR, Counter Response), evidence by rating (Use, Don't Use, Unrated), and progress by event type (Steps, Letters, Activity). Animated pill switcher on each page.

Letters and progress events display in a two-column mosaic on desktop, making better use of screen space. Cards of different heights create a natural staggered layout.

Every event in your case progress now has a 'View Details' button that opens a full popup showing the complete information: letter content, step descriptions, activity logs, and the full case analysis for your case opening event.

A new collapsible Case section in the sidebar gives you quick access to Letters, Evidence, Progress, and Escalation. Keyboard shortcuts 1-4 let you jump between them instantly.

You can now paste an institution's response directly as text instead of uploading a file. Useful for email replies and short responses.

Press D for Dashboard, S for Settings, N for New Case, and 1-4 to jump to Letters, Evidence, Progress, or Escalation.

Your challenge letters now cite real Financial Ombudsman Service decisions where markers were removed in cases like yours. The system analyses 273 verified FOS decisions and selects the most relevant precedents for your specific case, institution, and circumstances.

If the FOS has previously ordered your institution to remove a marker, your letters now reference those specific decisions. 80% of active cases have institution-specific precedents available.

When your institution responds, the system re-analyses FOS precedents to find decisions where the ombudsman rejected the same arguments your institution is making.

The refine chat is now significantly faster and more responsive when editing your letters.

Password-protected ZIP, 7z, RAR, and encrypted PDF files are now automatically detected, decrypted, and analysed. Nested encrypted archives handled with per-file password prompts.

Password-protected files are detected automatically. Enter the password when prompted and the system unlocks and analyses the contents.

Password-protected SAR responses show a slide-out card under the upload step. Enter the password without leaving your roadmap, no separate step needed.

Each step now shows its own processing state (analysing, password required, or error) instead of collapsing the entire roadmap while one step processes.

19-screen flow collecting how the marker has affected your banking, credit, employment, relationships, and mental health. Your answers feed directly into every letter the system writes.

See a blurred preview of your complaint letter before subscribing. Your full challenge begins once you start your subscription.

New registration path for users without a CIFAS report. Enter your markers manually, answer the question tree, and upload your report later. Upload task created automatically.

Search now uses the full CIFAS member list directly. Results show full company names, prioritise starts-with matches, and display correct logos for t/a brands like Halifax.

Manual users who upload their CIFAS report later get their existing cases automatically updated with precise dates, identifiers, and filing reasons. No duplicates created.

Full thread-aware roadmap system. Each case tracks complaint, SAR, GDPR challenge, FOS, and ICO threads independently with per-thread deadlines and chasers.

Three-layer recovery system: job-based hang detection with per-type timeouts, startup cleanup, and read-time recovery with WebSocket push.

Counter letters now quote each question from the institution and dismantle them individually. Evidence excluded from counter mode. Repeated questions logged as ammunition.

40+ t/a brand mappings added. Bank of Scotland t/a Halifax now shows the Halifax logo, not Bank of Scotland's. All t/a entries verified with fallback to parent logos.

Back button stays in place throughout registration. Select-only screens grey out the Next button. Question headings match the rest of the app. Confirm screen uses joined-card editing.

Institution responses in Word, Excel, PowerPoint, RTF, and .eml formats are now automatically converted and analysed. No more unreadable uploads.

Institution responses in the email body are now analysed alongside attachments, not just separately. The system sees the full picture of every response.

Chasers no longer create duplicate upload steps. The original letter's response tracking stays active and catches whatever comes back.

When multiple attachments arrive in one response, the system keeps the most substantive outcome. Signature images no longer override a rejection.

Upload multiple files in a single response step. Cover letters, response PDFs, and supporting schedules are all analysed together.

If a letter fails to display after generation, the system now retrieves it automatically. No more dead-end screens.

Lighthouse score improved from 55 to 90. Static image previews, optimised font loading, reduced JS bundle from 1.6MB to 204KB on first load.

Response analysis no longer truncates at 50,000 characters. The system reads the entire document, no matter how long the institution's response is.

Every case now gets a step-by-step strategy tailored to your situation. Steps complete automatically and the next one unlocks as you go.

Formal complaints, SARs, GDPR challenges, counter-responses, FOS referrals, chasers, CIFAS direct challenges, rebuttal evidence, and compensation claims. All generated and ready to send.

Upload an institution's response and the system identifies regulatory non-compliance, missing evidence, and weaknesses in their argument.

Connect your inbox to send letters directly from the app and auto-detect institution responses.

From formal complaint to Financial Ombudsman. The system tracks your pressure level, monitors deadlines, and knows when to push harder.

Subject Access Request findings are extracted and analysed for compliance gaps. The system identifies what the institution failed to disclose.

The system tracks each institution's common arguments, known tactics, and documented weaknesses across all cases. Your letters are built on that intelligence.

Every letter is generated with a unique writing profile so no two users' letters read the same. To the institution, it reads like you wrote it.

Upload your CIFAS PDF and the system automatically identifies every marker, the filing institution, and creates a case for each one.

One subscription covers unlimited markers across unlimited institutions. Switch between cases from the sidebar.

View all logged-in devices, session history, and manage access from your profile settings.

Earn 20% recurring monthly income for every active referral. Five referrals covers your subscription entirely.

Secure encrypted storage for CIFAS reports, complaint letters, institution responses, and supporting evidence.

Real-time assessment of your case strength based on the evidence, responses received, and escalation progress.