Troubleshooting

Email Link Not Working

A link in a Pro Kit email says it's invalid or expired? How long each kind of link lasts, what the messages mean, and how to get a new one.

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Every link in a Pro Kit email works for a limited time:

  • Buttons that log you straight in, like View your options or Go to my dashboard: 30 days
  • Payment and resubscribe links: 7 days
  • Password reset links: 1 hour

"Link invalid" or "This link has expired."

A button that logs you straight in has expired or wasn't copied in full. Choose Log in and sign in with your email and password instead.

"Reset link has expired. Please request a new one."

Password reset links last one hour. You'll see this when you try to save your new password. Go back to the reset page and ask for a new link. See Forgotten your password.

"Invalid or expired renewal link."

Payment links last 7 days. Log in at advicifas.org/prokit/login and choose Send me a payment link to get a new one.

If a link won't open at all, your email app may have cut it short. Try opening the email in a web browser, or copy the whole link into your browser's address bar.

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Frequently Asked Questions

No. Many of our emails have a button that logs you straight in, so anyone you forward one to could get into your account.
The link may have expired. Log in with your email and password; everything is still in your account.

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