If your subscription isn't paid up, a screen covers Pro Kit when you log in and the directory is hidden. There are two versions.
"Account suspended"
"Your subscription payment is overdue. Renew to regain access to ADVICIFAS Pro Kit." Your last monthly payment didn't go through. We'll keep trying your saved payment methods, but you can pay now to get straight back in. See Failed payments.
"Your subscription has ended"
"Resubscribe to regain access to ADVICIFAS Pro Kit." You cancelled and the period you paid for is over. See Resubscribing.
Getting back in
Both screens work the same way:
- Choose Send me a payment link. You'll see "Payment link sent to your email."
- Open the email and its link within 7 days.
- Pay £3.99 with a card, Apple Pay or Google Pay.
Your access comes back as soon as the payment goes through, with everything as you left it.
While your access is paused you can't view providers or leave feedback. Your account, answers and feedback are kept, and there's no reactivation fee.
