Each marker on your CIFAS report becomes a separate case with its own roadmap, letters, and escalation path. If you have multiple markers, you switch between cases from the case selector on your dashboard.
The case selector
The case selector appears in your account menu when you have more than one case. It shows each case with the institution logo, name, and case reference. The active case has a green dot. Tap any other case to switch to it.
Switch case
Revolut
ADV-482916
Barclays
ADV-482917
Monzo
ADV-482918
Case selector showing three cases; Revolut is active (green dot)
How cases work
- Each case is independent: progress in one case doesn't affect another. Each has its own roadmap, letters, evidence, and escalation.
- Evidence can be shared: if the same evidence applies to multiple cases, it's available across all of them.
- One subscription covers all: you don't pay per case. See Your subscription.
Adding more cases later
To add new markers after you've already started, upload a new CIFAS report from your dashboard. The system creates cases for any markers that don't already have one; it won't duplicate existing cases. See Uploading your CIFAS report.
