Your Subscription

Pricing

£14.99 per month. One subscription covers everything: unlimited cases, unlimited markers, all 13 letter types, full escalation, response analysis, SAR forensic analysis, and institution intelligence. No per-letter charges, no per-case fees, no hidden costs.

Billing cycle

Your subscription renews every 30 days from the date you activated. Your next billing date is shown in the Subscription tab of your profile.

When your billing date arrives, the system automatically charges your primary payment method. If the charge succeeds, your next billing date moves forward 30 days.

Payment methods

The system accepts:

• Card: Visa, Mastercard, Amex. Stored securely and charged automatically on your billing date.
• Apple Pay: stored securely and charged automatically on your billing date.
• Google Pay: stored securely and charged automatically on your billing date.
• Cryptocurrency: USDT on the Ethereum network (ERC-20). Crypto payments are one-off; you'll need to make a new payment each billing cycle as there's no automatic recurring charge for crypto.

You can manage your payment methods from the Subscription tab in your profile: add new methods, remove old ones, and set which method is used for billing. You can also change your payment method at any time.

What's included

• Unlimited cases and markers: one subscription covers every marker on your report, regardless of how many institutions are involved
• All 13 letter types: formal complaints, counter responses, SARs, GDPR challenges, CIFAS direct challenges, FOS referrals, ICO complaints, compensation claims, MP letters, and more
• Full escalation: all 8 levels from complaint to Financial Ombudsman
• Response analysis: every institution response analysed for weaknesses, quotes, and regulatory failures
• SAR forensic analysis: page-by-page extraction of contradictions and procedural failures
• Institution intelligence: patterns from previous cases against your institution
• Unique writing style: over 350 million possible combinations
• Deadline tracking and breach recording: automatic, continuous

If a payment fails

If the system can't charge your payment method on your billing date:

• Your account is suspended straight away: until a payment goes through
• You're notified immediately: by email with a link to update your payment details
• The system retries: automatic retry attempts over the following days, where your bank allows it. If one succeeds, your access comes back automatically
• Reminder emails are sent: while the payment is outstanding, each giving the date your subscription ends if it isn't paid
• If it stays unpaid, your subscription ends: once the retries are over, never sooner than 7 days after we first email you the date, and never later than 30 days after the payment failed (or 7 days after that first email, if that's later). We email you a final notice 2 days before it ends. It then counts as cancelling, so the £19.99 reactivation fee applies if you come back
• If your bank has stopped your payments: if you've asked your bank to stop paying us, we cancel your subscription instead of trying again, and email you to say so. There's nothing more to pay, your cases are kept, and you can resubscribe at any time. Stopping payments at your bank counts as cancelling, so the £19.99 reactivation fee applies if you come back

To fix a failed payment, go to the Subscription tab in your profile, update your payment method, and the system will retry the charge.

Cancelling your subscription

You can cancel at any time from the Subscription tab in your profile. When you cancel:

• You keep access until your next billing date: your subscription runs until the end of the current period. Nothing changes until then.
• Your data is preserved: all your cases, letters, evidence, roadmaps, and analysis are kept safe. Nothing is deleted.
• No cancellation fees: no contracts, no penalties, no exit charges.
• You receive a confirmation email: confirming the cancellation and showing when your access ends.

Coming back after cancellation

If you cancel and later decide to come back:

• Log in normally: your account still exists.
• Add a payment method: from your profile or via the renewal link in your cancellation email.
• Complete payment: your subscription reactivates immediately.
• Everything is where you left it: cases, letters, evidence, roadmaps, analysis. Nothing was lost.

Where to manage your subscription

Everything is in the Subscription tab of your profile:

• Plan and status: your current plan, whether it's active, and when it started
• Next billing date: when your next payment is due
• Last payment: amount and date of your most recent charge
• Payment methods: view, add, remove, and set your primary method
• Cancel subscription: at the bottom of the tab