The badge on each step in your roadmap tells you what kind of action it requires:
- Your action: something you need to do (provide information, answer questions, review something, or confirm details).
- Submission: a letter needs to be generated and sent. Only one submission step is active at a time.
- Upload: you need to upload a document: evidence, an institution response, or a SAR response.
- Awaiting: the system is waiting for the institution to respond. Deadlines are tracked automatically.
- Escalation: the case is moving to a higher level of pressure. See How the system manages escalation.
- Evidence: gathering or reviewing evidence for your case.
- Case info: providing additional details about your case or circumstances.
