A rejection is not the end. It's the beginning of the next round. When the institution rejects your complaint, the system automatically analyses their response, identifies every weakness, and creates a counter response step in your roadmap.
What happens automatically
When you upload the rejection:
- The response is analysed: the system reads the full rejection, extracts direct quotes, identifies weaknesses, and finds regulatory failures. See Response outcomes explained.
- GDPR breaches are recorded: if the rejection reveals violations (missed deadlines, incomplete SAR, no legitimate interest assessment), they're logged automatically.
- A counter response step appears: in your roadmap, ready to generate.
- Your case analysis refreshes: the new response data feeds into your case intelligence.
What the counter response contains
The counter response is built from the institution's own words:
- Their quotes dismantled: specific phrases from their rejection are cited and challenged point by point
- Weaknesses exposed: gaps in their reasoning, unsupported claims, contradictions between their response and their own records
- Regulatory failures cited: where their response didn't meet FCA DISP requirements, missed statutory obligations, or failed to address your specific points
- Accumulated breaches referenced: every GDPR breach on record is cited with article and date
- Escalation trajectory signalled: the institution can see where the case is heading if they don't resolve it
Every rejection makes the next letter stronger. The system uses their own words against them.
Partial rejections
If the institution partially concedes (acknowledges some issues but doesn't fully remove the marker) or partially removes (removes some categories but retains others), the counter response targets what they didn't concede, while using their partial admission to strengthen the case.
You don't trigger this
Counter response creation is fully automatic. When the outcome is "rejected", "rejected with breach", "partial concession", or "partial removal", a counter response step is always created. You just open it, review the generated letter, and send it.
