Feedback & Community

Leaving Feedback on a Provider

Applied to a provider? Tell other Pro Kit members whether you were accepted. How to leave feedback, what's shared and what stays private.

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When you apply to a provider from Pro Kit, you can report whether you were accepted. It's optional, takes a few seconds and helps every other member see which providers are saying yes.

1. Find the provider

On the provider's card on the Financial options page, choose Did it open for you?. The same button appears on providers in the Community view of the My feedback page.

2. Choose the outcome

You'll be asked "Did you manage to open an account with" that provider. Choose one:

  • Yes, it opened: you were accepted
  • No, declined: you were turned down

3. Add a note if you want to

There's an optional box, "Any extra details? (optional)", for anything useful about your experience. Your note is only seen by the ADVICIFAS team; it's never shown to other members.

4. Submit

Choose Submit feedback. You'll see "Thanks for your feedback", and the button on that provider's card changes to Thank you for your feedback!.

What other members see

Other members only ever see totals: how many members were accepted and how many were declined by each provider. They never see your name, email address, Membership ID or note. See Community results explained.

Only report outcomes that really happened, for providers you actually applied to, and don't include anyone else's personal details in your note. Reports that break these rules can be removed from the totals.

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Frequently Asked Questions

You can leave one report per provider, and it can't be edited in the app once submitted. To change or withdraw it, email [email protected] with your Membership ID and the provider's name.
No. Stance labels and recommendation rankings come from each provider's CIFAS membership and features. Your feedback is shown to other members as part of the totals.
You can't leave feedback while your account is suspended or after your subscription has ended, or on a provider that has been removed from the directory. See Account suspended or ended.
No. It's entirely optional, and nothing in your subscription depends on it.

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