Your Roadmap

Why Your Roadmap Changes

Your roadmap adapts as your case progresses. Institution responses, new evidence, missed deadlines, and SAR findings all trigger updates.

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Your roadmap is not fixed. It adapts to what happens:

  • Institution responds: new steps appear based on their response outcome. Different outcomes trigger different next steps.
  • New evidence uploaded: may trigger clarification steps if findings need confirming.
  • Deadlines pass: chaser steps and GDPR breaches are created automatically.
  • SAR analysis completes: forensic findings trigger new steps.
  • Case re-analysis: the system re-analyses your entire case after every significant event, and the roadmap updates to reflect the latest intelligence.
  • Steps are cancelled when no longer needed: for example, a chaser step is removed if the institution responds before you send it.

Two users with the same marker type at the same institution may have different roadmaps, because their circumstances, evidence, and institution responses are different.

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Frequently Asked Questions

No. Completed steps stay in your history. Only pending or active steps are modified when the roadmap changes.
No. The roadmap adapts based on what happens in your case. This is by design; a static plan can't respond to what the institution does.

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