ProKit
Back to Help Home

Your Account

Cancelling Your Subscription

How to cancel Pro Kit from Settings. You keep access until the end of the month you've paid for, you won't be charged again and your account is kept.

Share

You can cancel Pro Kit whenever you like, from your Settings. There's no contract and no cancellation fee.

1. Open your subscription

Go to Settings and choose the Subscription tab (or Manage membership on the Overview tab).

2. Choose Cancel subscription

Under your membership card, choose Cancel subscription. A window opens showing the date you'll keep access until, and what you'll lose access to after that.

3. Confirm

Choose Cancel my subscription. The button changes to Confirm cancellation; choose it to finish. If you change your mind before confirming, choose Keep my subscription.

What happens next

  • We email you to confirm the cancellation.
  • You won't be charged again.
  • You keep full access until the end of the period you've paid for. Settings shows that your subscription has been cancelled, and the date your access ends.
  • Three days before your access ends, we email you the date it ends.
  • When it ends, the directory is locked and you'll see "Your subscription has ended" when you log in.

We don't delete your account when you cancel. If you resubscribe, everything is as you left it. If you'd like your data deleted, see Your data and privacy.

Get Started

CIFAS Marker?
Find Your Options.

Banks, savings, phone contracts and more for people with CIFAS markers, checked every week. £3.99/month. Cancel anytime.

See My Options
ADVICIFAS Pro Kit: financial options for people with CIFAS markers

Frequently Asked Questions

No. You keep access for the rest of the period you've paid for, but fees already paid aren't refunded for unused time. See Refunds.
Not in the app. You keep access until your paid period ends, and after that you can resubscribe at any time. See Resubscribing.
No. They're separate subscriptions. Cancelling one doesn't affect the other.
It only appears while your subscription is active. If you've already cancelled, Settings shows a cancellation notice instead. It isn't shown while your account is suspended after a failed payment, and during that time we keep trying your saved payment methods. If you'd rather cancel, email [email protected] with your Membership ID. See Failed payments.

Was this article helpful?

|