The Escalation tab on your case page shows where you are in the escalation process:
- Current pressure phase: starting, pressure, increasing, or external
- Letters sent: total count of correspondence sent
- Days since case opened: total case duration
- Days since last action: time since the last letter was sent or response received
- Institution response count: how many times they've responded
This tab is for monitoring; the actual escalation is managed automatically by your roadmap.
