If you see a blank white screen when opening the app, try these steps in order:
- Hard refresh the page: on desktop, press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac). On mobile, pull down to refresh or close and reopen the browser tab.
- Clear your browser cache: go to your browser settings → Privacy/History → Clear browsing data. Select "Cached images and files" and clear. Then reload the page.
- Try a different browser: if the issue persists, try opening the app in a different browser (Chrome, Safari, Firefox, Edge) to rule out a browser-specific issue.
- Check your connection: make sure you have a stable internet connection. The app requires an active connection to load.
- Disable browser extensions: ad blockers, privacy extensions, or script blockers can sometimes interfere with the app. Try disabling them temporarily.
If none of these work, contact support with your browser name, device type, and a screenshot of what you see.
