Wrong password
If you're seeing "Invalid User ID or password":
- Check your email address: make sure you're using the same email you registered with
- Reset your password: go to Reset password, enter your email, and follow the instructions sent to your inbox
- Check spam/junk: the reset email may have been filtered
Account suspended
If you see a message about your account being suspended, this usually means a payment has failed. To fix it:
- Check your email: you should have received an email with a link to update your payment method.
- Update your payment details: add a new card or payment method and the system will retry the charge.
- Your data is safe: suspension doesn't delete anything. Once payment is resolved, everything is where you left it.
Registration still pending
If you see a message about your registration being reviewed, it means you started registering but didn't complete the process. Go back to registration and complete the remaining steps.
Still can't log in?
Contact support with your registered email address and a description of what you see when you try to log in.
