Not all escalation levels are available from the start. The system manages which routes are appropriate based on your case timeline and circumstances.
Some escalation routes require the institution to have had a reasonable opportunity to respond first. Others require documented evidence of specific regulatory failures. The system handles all of this; you don't need to check eligibility yourself.
When an escalation route becomes available, the system creates the appropriate step in your roadmap. If a route isn't available yet, it simply won't appear; the system ensures your letters only reference escalation options that are currently applicable.
