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Profile Settings

Updating Your Details

How to change your email, password, mobile number and profile picture in the Client Portal, and which details you need to ask our team to change.

Register for the ADVICIFAS Client Portal: the portal on an iPhone, with a QR code to scan
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You can update some of your account details yourself in the portal. Others can only be changed by our team.

Accessing your settings

On mobile and tablets: Tap the menu icon (≡) next to your name at the top left, tap your name at the top of the menu, then tap 'Manage account'. You can also tap the settings icon (cog) at the top right.

On desktop: Press your name at the top of the sidebar on the left, then press 'Manage account'. If the sidebar is collapsed, press your picture or initials instead. You can also press the settings icon (cog) at the top right.

Your settings are split into 'Account', 'Security' and 'Devices'. On a phone these are tabs at the top of the page; on desktop they're in a menu on the left.

What you can update

Email address

  1. On the 'Account' tab, under 'Account details', press your email
  2. Enter your new email address, confirm it, then press 'Next'
  3. Enter the 6-digit code we send to your new email address, then press 'Next'
  4. Enter your current password
  5. Press 'Update email'

If your email shows 'Verify' next to it, press it and enter the 6-digit code we email you, then press 'Verify'.

Password

  1. On the 'Security' tab, under 'Password', press 'Password'
  2. Enter your current password, then press 'Next'
  3. Enter your new password and repeat it
  4. Press 'Change password'

Your new password must be different from your current one and have at least 8 characters, upper and lowercase letters, at least 1 number, at least 1 symbol and no spaces.

Mobile number

  1. On the 'Account' tab, press 'Mobile'. You can also press 'Mobile number' on the 'Security' tab
  2. Enter your new UK mobile number, starting 07, then press 'Next'
  3. Enter the 6-digit code we send to the email address on your account, then press 'Next'
  4. Enter your current password
  5. Press 'Update mobile'

Your sign-in codes are emailed to the email address on your account, so keep it up to date. Your mobile number is how we contact you, and changing it needs a code we email to you.

Profile picture

  1. Open the same menu you use for 'Manage account', then choose 'Profile picture'
  2. Choose 'Upload photo' to add your own picture (JPEG, PNG or WEBP, up to 5MB), or 'Choose avatar' to pick one of ours
  3. Press 'Save photo' or 'Use this avatar'

To take your picture off, open 'Profile picture' and press 'Remove'.

What you cannot update yourself

The following details can only be changed by contacting our team at [email protected]:

  • User ID
  • Name
  • Date of birth
  • Address

Frequently Asked Questions

No. Your case details and history stay the same. Emails from us, including your sign-in codes, go to your new address.
Not directly. Contact our team at [email protected] to request a User ID change.
Make sure you've entered the correct new email address and check your spam folder. If you're still not receiving the code, contact our team for assistance.
For security and case integrity, these details are updated by our team after identity verification. Email [email protected] with your request.

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Getting started with the app

The Client Portal

Join our 100+ Clients already using it.

  • Simple and secure login.
  • Real-time notifications for everything.
  • Accessible 24/7.
Register for the Client Portal: scan the QR code on your phone, or select here

The Client Portal is a vital part of our Client Care Services.

It is the only official channel through which we provide updates, documents, and progress reports.

Without registering and actively using the portal, you will not receive updates on your case, and our team will be unable to move your matter forward.