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Getting Started

Registration and Logging In

A step-by-step guide to registering for your Client Portal, logging in with your User ID, password and email code, and resetting a forgotten password.

Register for the ADVICIFAS Client Portal: the portal on an iPhone, with a QR code to scan
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Registration usually takes about 10 to 15 minutes and is completely safe and secure. Once we've approved your registration, you can log in any time to access your case.

How to register

  1. Scan the QR code on this page with your phone, or press 'Register online' on the portal's login page
  2. Check you meet the eligibility criteria, press 'Proceed', then press 'Start'
  3. Under 'About you', enter your name, date of birth and email address, and tell us whether you live in the UK (with your postcode if you do)
  4. Under 'Your package', enter your client reference and package number
  5. Open the terms and conditions, read them to the end, and press 'I agree'. Agree to each declaration under 'Instruction to commence' in the same way, then press 'Continue'
  6. Choose a User ID and press 'Check' to see if it's available
  7. Create a password that meets the requirements shown, confirm it, and press 'Continue'
  8. Press 'Set up email codes', confirm your email address and press 'Send code'. Enter the 6-digit code we email you, press 'Verify', then 'Done'
  9. Under 'Backup details', enter a backup email address and a UK backup phone number, then choose and answer three security questions (keep a record of your answers for future use). Press 'Continue'
  10. Under 'Proof of identity', press 'Start verification' and follow the steps to check your photo ID
  11. Under 'Proof of address', upload your document
  12. Press 'Complete'. You'll see 'You're registered' while we review your registration

Your User ID must be 9 to 30 characters long, with no spaces, and can't be an email address. It's case-sensitive, so make a note of it exactly as you chose it, including any capital letters.

See Getting started for the identity and proof of address documents we accept. If you stop part way through registering, we'll email you a link so you can carry on where you left off.

How to log in

  1. Go to the portal's login page, 'Log in to your portal'
  2. Enter your User ID (case-sensitive) and password, then press 'Log in'
  3. Check your email and enter the 6-digit code we sent you, then press 'Verify'
  4. You're now logged in and taken to your dashboard

Can't get into your email? Press 'Can't get into your email?' on the code page. Email [email protected] with your full name and client reference, and we'll check your identity, update your email address and let you know within one business day.

Logging in with Apple or Google

Once you've linked your Apple ID or Google account, you can press 'Log in with Apple' or 'Log in with Google' on the login page instead of entering your User ID, password and email code. To link one, go to Manage account, open the Account tab and choose 'Apple Log In' or 'Google Log In' under Easy Log In. See Logging in with Apple or Google for more.

Forgotten your login details?

  1. On the login page, press 'Forgotten your login details?'
  2. Choose 'Reset your password' and press 'Continue'
  3. Tell us about you. If you don't know your User ID, choose 'No' and enter your name, date of birth and package details instead
  4. We'll email a link to the address on your account. It works once and expires in 1 hour
  5. Open the link, enter and confirm your new password, and press 'Continue'. You can then log in with your new password

Frequently Asked Questions

It's on every article in our Help Centre, including this one. You can also select it, or press 'Register online' on the portal's login page.
Try a different User ID. Press 'Check' and the system will tell you straight away whether it's available. It must be 9 to 30 characters, with no spaces, and can't be an email address.
Check your junk or spam folder: the email's subject starts with the code. Wait a minute, then press 'Resend verification code' if it still hasn't arrived. If you still don't receive it, contact us at [email protected] for assistance.
We review every registration first. Until then, you'll see a message saying 'We're still on it'. Keep an eye on your emails, and if you haven't heard from us within 24 hours of registering, email [email protected].
Log in with the User ID and temporary password you were given. You'll then be asked to set your own password and enter a code we email you, before pressing 'Complete Setup'.
Yes. The portal works on both mobile and desktop browsers. The login process is the same on both.

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Getting started with the app

The Client Portal

Join our 100+ Clients already using it.

  • Simple and secure login.
  • Real-time notifications for everything.
  • Accessible 24/7.
Register for the Client Portal: scan the QR code on your phone, or select here

The Client Portal is a vital part of our Client Care Services.

It is the only official channel through which we provide updates, documents, and progress reports.

Without registering and actively using the portal, you will not receive updates on your case, and our team will be unable to move your matter forward.