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Getting Started

Getting Started

Your Client Portal is the official channel for case updates, documents, and progress reports. Here's everything you need to set up and start using it.

Register for the ADVICIFAS Client Portal: the portal on an iPhone, with a QR code to scan
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The Client Portal is a vital part of our Client Care Services. It is the only official channel through which we provide updates, documents, and progress reports on your case.

Without registering and actively using the portal, you will not receive updates on your case, and our team will be unable to move your matter forward.

Who can register

Before you start, the registration page asks you to confirm that:

  • You're a client with ADVICIFAS
  • You're aged 18 or over
  • You live in the UK, or in Belgium, Cyprus, Denmark, France, Germany, Greece, Malta, Poland, Portugal, Spain or Sweden

If you live in the Channel Islands or the Isle of Man, email [email protected] to register.

What you'll need

Before registering, make sure you have the following ready:

  • Your package details: your client reference (it usually starts with 'CL/') and your package number. You'll find these on any emails we've sent you or on your package documents.
  • An email address you can get into, for your sign-in codes
  • A UK mobile number, for your backup contact details
  • A valid photo ID, to verify your identity online
  • A proof of address document, as a PDF, JPG or PNG file of up to 5MB
  • Broadband or mobile data connection

Accepted identity documents

You'll need one of the following (it must be valid and current):

  • UK passport
  • UK photocard driving licence (full or provisional)
  • Biometric Residence Permit (BRP)
  • EU/EEA National ID card (if you're an EU/EEA citizen)

Accepted proof of address

You'll need one of the following:

  • Utility bill (gas, electric or water) dated within the last 3 months
  • Council tax bill for the current year
  • Bank or building society statement dated within the last 3 months
  • HMRC tax notification or letter dated within the last 12 months

We understand that CIFAS markers can affect your circumstances. If you don't have standard proof of address, anything with your name and address on it may be accepted.

What the portal offers

  • Secure login, with a code emailed to you each time you log in
  • Notifications for everything related to your case
  • Available 24/7 in the browser on your phone, tablet or computer
  • Upload and download documents securely
  • Follow your package's progress, step by step
  • Answer information requests and keep track of your funding

Next steps

Once you have everything ready, follow our step-by-step registration guide to create your account. Registration usually takes about 10 to 15 minutes. If you stop part way through, we'll email you a link so you can carry on where you left off.

We review every registration before you can log in. If you haven't heard from us within 24 hours, email [email protected].

After registration, read Navigating the portal to learn your way around the dashboard, your case, your packages, and your account settings.

Frequently Asked Questions

Usually about 10 to 15 minutes. You'll need your package details, a UK mobile number, a valid photo ID and a proof of address.
On any emails we've sent you or on your package documents. Your client reference usually starts with 'CL/'.
Yes. You can add a joint user such as a carer, partner, or trusted family member. They get their own User ID and log in separately. Go to Manage account, open the Account tab and press 'Add' under Joint users.
We're flexible. Anything with your name and address on it may be accepted, including letters from government departments, HMRC notifications, or birth and marriage certificates.
No. The portal works in the browser on your phone, tablet or computer. Scan the QR code on this page or select it to start registering.

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Getting started with the app

The Client Portal

Join our 100+ Clients already using it.

  • Simple and secure login.
  • Real-time notifications for everything.
  • Accessible 24/7.
Register for the Client Portal: scan the QR code on your phone, or select here

The Client Portal is a vital part of our Client Care Services.

It is the only official channel through which we provide updates, documents, and progress reports.

Without registering and actively using the portal, you will not receive updates on your case, and our team will be unable to move your matter forward.