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Geo-Restrictions

Why the Client Portal is limited to the UK, what happens if you try to reach it from elsewhere, and how to request access when travelling.

Register for the ADVICIFAS Client Portal: the portal on an iPhone, with a QR code to scan
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Geo-restrictions limit access to the Client Portal by where you are. Only UK-based users can reach it.

This stops hackers reaching the app or your account from unusual or high-risk regions, reducing the risk of fraud or your account being compromised.

How geo-restrictions affect you

If you try to open the Client Portal from a restricted region, access may be blocked and you'll see a geo-restricted error.

Travelling and need access? Email [email protected] to request a secure exception.

Frequently Asked Questions

Access from outside the UK is blocked. If you're travelling and need access, email [email protected] to request a secure exception.
It stops hackers reaching the app or accounts from unusual or high-risk regions, reducing the risk of fraud or account compromise.

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Getting started with the app

The Client Portal

Join our 100+ Clients already using it.

  • Simple and secure login.
  • Real-time notifications for everything.
  • Accessible 24/7.
Register for the Client Portal: scan the QR code on your phone, or select here

The Client Portal is a vital part of our Client Care Services.

It is the only official channel through which we provide updates, documents, and progress reports.

Without registering and actively using the portal, you will not receive updates on your case, and our team will be unable to move your matter forward.