The Case Information page lists your cases, with the full details and any notes for each one.
Finding your cases
On mobile and tablets: Tap the menu icon in the top left of the screen, next to your name, select 'Case', then tap 'Information'.
On desktop: In the menu on the left of the screen, select 'Information' under 'Case'. If you can't see it, press 'Case' to open the section. If the menu is collapsed to icons, select the folder icon first.
Each case card shows the institution, your case reference, the case category and a short description of the product.
Viewing a case's details
- On the Case Information page, find the case you want
- Press 'Details' to open the Case Details pop-up
This shows the Product, the Description of the case, your Desired Resolution where one has been recorded, how the case is being handled, and whether compensation is being pursued. Press 'Close' when you're done.
Viewing case notes
- On the Case Information page, find the case you want
- Press 'Notes' to open the Case Notes pop-up
Each note shows the date and time it was added. If there aren't any yet, you'll see 'No notes yet'.
Case notes are added by our team. If you don't have any cases yet, the page shows 'No cases available', and your cases appear here once they're created.
If you have any questions or concerns, email us at [email protected].
