The Packages page shows every package we're providing for you, the step each one has reached, and the steps still to come.
Opening your packages
On mobile and tablets: Tap the menu icon in the top left of the screen, next to your name, then select 'Packages'.
On desktop: Select 'Packages' in the menu on the left of the screen.
You can also get there from your dashboard: press a package card under Packages, or the Packages card under Quick actions.
Reading a package card
Each package has its own card, showing:
- The package name, with the step it's at now shown underneath
- Its status: Active, Onboarding, Paused, Suspended, Completed or Closed
- Its reference, shown as Ref at the bottom of the card
Viewing the steps
Press 'Steps' on a card to see every step in the package. Completed steps have a green tick, the current step is highlighted with an arrow, and steps still to come are shown as empty circles. Press 'Hide' to close the list.
Viewing a package's details
Press 'Details' on a card to open a pop-up with:
- Current stage: the step the package is at now and what it involves
- Progression: a timeline of every step, with completed steps ticked
- The package Description and Details, where added
- The date it Started, and the date it Ended if it has finished
- Its Cost, where set, and its Reference
Press 'Close' to close the pop-up.
The Packages page doesn't show estimated timescales for each step. How long a step takes depends on institution response times and how complex your case is.
Viewing case information
The details and notes for each of your cases are on a separate page, under 'Case', then 'Information'. See Case information for how to use it.
