Letter generation usually takes a few seconds. If it seems stuck or takes more than a minute:
- Wait a moment: complex cases with extensive response history and evidence can take slightly longer. The progress indicator shows which stage the system is on.
- Don't close the page: if you close or navigate away during generation, the letter may not save. Wait for it to complete.
- Check your connection: generation requires a stable internet connection. If you lose connection mid-generation, refresh the page and try the step again.
- Refresh and retry: if the generation appears completely stuck (no progress for over 2 minutes), refresh the page, go back to the step in your roadmap, and open it again. The system will detect the incomplete generation and start fresh.
- Check for an existing draft: if generation was interrupted, the system may have saved a partial draft. Opening the step again will show any existing draft or generate a new one.
If the issue persists across multiple attempts, contact support.
