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Client Care

Notifications

Where to see your Client Portal notifications, how to use them to go straight to what changed, and where its emails come from.

Register for the ADVICIFAS Client Portal: the portal on an iPhone, with a QR code to scan
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The Client Portal lets you know when something changes on your case, such as a new update, document, information request, package change or funding change. You'll see it in the portal, and most notifications are emailed to you too.

Viewing your notifications

Press the bell icon at the top of any portal page to open your Notifications. A number on the bell shows how many unread notifications you have.

Notifications are split into three tabs:

  • Unread: notifications you haven't opened yet
  • All: every notification you haven't archived
  • Archive: notifications you've archived

Each notification shows what happened, how long ago, and a short summary.

Going straight to what changed

  1. Press the bell icon to open your Notifications
  2. Find the notification you want
  3. Press it to go straight to the page it relates to

The notification is then marked as read. For example, a new information request takes you to that request, and a new document takes you to your Documents page.

Managing your notifications

  • On mobile and tablets: swipe a notification to the left to show 'Mark read' (or 'Unread') and 'Archive'. In the Archive tab, swipe to show 'Unarchive'. Pull the list down to refresh it.
  • On desktop: hover over a notification to show buttons to mark it as read or unread, or to archive or unarchive it.

To change them all at once, use 'Mark all as read' in the Unread tab, 'Mark all as unread' in the All tab, or 'Unarchive all' in the Archive tab.

Notifications by email

Every email from the Client Portal comes from [email protected] and shows the sender name ADVICIFAS Client Portal. Search your inbox for that address to find them. If you have joint users on your account, they get these emails too.

Emails include a button that opens the relevant part of your portal.

In-portal and email notifications are core features of the Client Portal, so they can't be turned off for an individual account. The settings icon in your Notifications shows that notification settings are coming soon.

If you have any questions or concerns, email us at [email protected].

Frequently Asked Questions

No. In-portal and email notifications are core features of the Client Portal and can't be turned off for an individual account. Notification settings are marked as coming soon in your Notifications.
[email protected], with the sender name ADVICIFAS Client Portal. Search your inbox for that address to find every email from your Client Portal.
Yes. Press the notification in your Notifications and it takes you to the page it relates to.
It moves the notification out of your Unread and All tabs and into the Archive tab. You can unarchive it at any time.

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Getting started with the app

The Client Portal

Join our 100+ Clients already using it.

  • Simple and secure login.
  • Real-time notifications for everything.
  • Accessible 24/7.
Register for the Client Portal: scan the QR code on your phone, or select here

The Client Portal is a vital part of our Client Care Services.

It is the only official channel through which we provide updates, documents, and progress reports.

Without registering and actively using the portal, you will not receive updates on your case, and our team will be unable to move your matter forward.