Platform Features
Built to dismantle
every defence
Every tool you need to challenge your CIFAS marker, built into one system that handles the strategy, the paperwork, and the pressure.
Letters Written For You
Formal complaints, counter-responses, SAR pushbacks, GDPR challenges. Each one citing real legislation, specific to your case.
Your Personalised Roadmap
A step-by-step strategy built for your case. Complete each step, and the next one unlocks automatically.
13 Letter Types
Formal complaints, counter-responses, SARs, CIFAS SARs, GDPR challenges, Article 21 objections, chasers, FOS referrals, ICO complaints, CIFAS disputes, compensation claims, MP letters, and info responses.
Response Analysis
Upload an institution's response and the system identifies regulatory non-compliance, missing evidence, and weaknesses in their argument. Every rejection becomes ammunition for the next round.
Case Intelligence
Case strength assessment, case narrative synthesis, strengths and weaknesses identification, vulnerability detection, and next-step recommendations. All updated as your case progresses.
Forensic DSAR Analysis
SAR responses are analysed page by page to extract contradictions, procedural failures, investigation notes, internal communications, and evidence the institution tried to withhold.
Procedural Strategy
The system forces the institution to justify the marker entirely from their own evidence. You never need to share your personal story. The burden stays where it belongs.
8-Level Escalation
Formal complaint to Financial Ombudsman. The system tracks your pressure level, monitors deadlines, and escalates automatically when the institution stalls or refuses.
Automatic Deadline Tracking
SAR deadlines (30 days), complaint deadlines (8 weeks), and GDPR response deadlines are all monitored. Breaches are recorded automatically and used in escalation letters.
Auto-Generated Chasers
If the institution hasn't responded after 7 days, the system generates a chaser letter automatically. Each follow-up is firmer than the last.
GDPR Breach Recording
When an institution misses a statutory deadline or fails to comply with data protection obligations, the breach is automatically recorded and cited in future letters.
Real-Time Notifications
In-app and email notifications for institution responses, analysis completions, deadline warnings, and roadmap updates. WebSocket push ensures instant delivery.
Institution Pattern Detection
The system learns from every case. It tracks each institution's common arguments, known tactics, and documented weaknesses, and uses them against them in your letters.
FOS Precedent Intelligence
Financial Ombudsman decisions are aggregated per institution. The system knows what arguments have succeeded and failed at the Ombudsman level.
700+ Institutions Covered
Every CIFAS member institution. The system knows their complaint channels, privacy policies, DPO contacts, and common response patterns.
Privacy Policy Analysis
Each institution's privacy notice is analysed for weak points: missing CIFAS references, vague legal basis claims, and gaps in Article 21 right-to-object disclosures.
Evidence Vault
Securely store all your documents per case. Each piece of evidence is rated for relevance and automatically referenced in your letters when it strengthens your argument.
Encrypted File Handling
Password-protected PDFs and ZIPs are detected automatically. Enter the password when prompted and the system unlocks and analyses the contents.
Multi-Format Support
PDFs, images, Word documents, spreadsheets, email files, and more. Everything is converted and analysed regardless of what format the institution sends.
OCR Document Reading
Scanned documents and image-only PDFs are processed with optical character recognition. No response gets ignored because the institution sent a scan instead of text.
Dynamic Roadmap
Your roadmap adapts as your case progresses. Responses trigger new steps, rejections queue counter-responses, and the system always knows the strongest next move.
Info Request Chat
When an institution asks for information, the system walks you through each request in a conversation. It detects repeat questions, assesses whether answering is safe, and generates a response letter from your decisions.
Letter Refinement Chat
Review and refine every letter before sending. Ask questions, request changes, or adjust tone. The system regenerates sections while keeping your legal arguments intact.
SAR Compliance Tracking
SAR demands are extracted from every letter and tracked per item. When the institution responds, the system reconciles what was disclosed against what was asked for and generates pushback for anything missing.
Referral Detection
When an institution deflects your complaint to a different team instead of deciding, the system detects it, creates a counter-response, and CC's the referred team so both stay on the record.
Call Recording Analysis
Upload phone call recordings with the institution. The system transcribes the audio and analyses the transcript, turning verbal conversations into usable case evidence.
Social Media Escalation
When direct complaints fail, the system generates social media pressure campaigns for Twitter/X, Trustpilot, and LinkedIn to target the institution's public reputation.
Unlimited Cases & Markers
One subscription covers every marker on your CIFAS report. No per-case fees, no limits on how many institutions you challenge simultaneously.
Secure by Default
End-to-end encrypted storage, JWT authentication, document access authorisation, and advisory database locking. Your case data is protected at every layer.
Success Likelihood
Every case is assessed for challenge likelihood using a weighted model: witting participation, legal arguments, compounding potential, and marker type. Updated as your case progresses.
Unique Writing Style
Every letter is generated with a unique writing style profile so no two users' letters read the same. The institution sees original correspondence, not a template.
Get Started
Unfairly Labeled?
Fight Back.
Upload your CIFAS report and start challenging your marker in under 2 minutes. £14.99/month. Cancel anytime.
