Support if you're blind or partially sighted
Learn the support that we can provide to you if you’re blind or partially sighted.
You can use these services to help with your everyday servicing.
Keeping you safe
No matter how you get in touch with us, we’ll never ask you to tell us your service number or other personal information, including:
- your bank login
- One Time Passcodes (OTP)
- your full password
Change the font size of our website
You can use your browser to change or increase your font size.
On a Windows machine hold down ‘CTRL’ and press the + or – key.
On a MacBook machine, it’s ‘Command’ and press the + or – key.
Most browsers have settings that let you change this. If you need more help to change your font size, you can use these guides.
Alertnative formats
You can get your letters, communications or other correspondence in a different format. We offer Braille and large print documents, or an audio CD.
To arrange a different format:
- email us at [email protected]
- call 0207 0 888 169 (freephone)
- ask at our registered office
- write to: ADVICIFAS, 124 City Road, London, EC1V 2NX
PDF screen reader support
Some of our information is in PDF documents.
Most internet browsers support viewing PDFs, but you might have to enable this in your settings.
You can also download the free Adobe Acrobat Reader software.
Let us know if you find a PDF that doesn’t work with a screen reader. We can send the information to you in a different format.
Signature stamps
You can use a signature stamp instead of writing out your signature.
You can email us at [email protected].
Other ways we can help
Power of attorney
Power of Attorney lets you arrange for someone you trust to make decisions on your behalf and manage your services on your behalf.
You may want to do this due to a change in your health or circumstances. If you don’t need someone to help you now, you can also set up a Power of Attorney for the future too.
Once only
We all need help sometimes. If something’s affecting how you manage your services, we may be able to help.
With once only, you can let a specialist know if you need support. They can then add a note to your service so you don’t have to tell us again.
To tell us about any support you need, email us at [email protected] and refer to the “Only Once Service”.
