How It Works
Learn how our Money-Back Guarantee works.
What is the money-back guarantee?
The money-back guarantee ensures that every client and service is covered by our commitment to delivering results. If we are unable to complete our service successfully, and you meet the conditions outlined in the terms and conditions, you may be eligible for a refund.
Who is eligible for the money-back guarantee?
All clients and services are eligible for the money-back guarantee. However, eligibility for a refund is strictly determined by the criteria set out in our terms & conditions.
What do the terms and conditions say about refund eligibility?
Refund eligibility is outlined in detail in the terms & conditions. It states that a refund is only possible after all steps have been exhausted, and no successful outcome could be achieved. Clients must also comply with the outlined processes and responsibilities.
How do I know if I qualify for a refund?
To qualify for a refund, your case must meet the requirements specified in the terms & conditions. If you believe you are eligible, you can submit a request for review, and our team will assess your situation thoroughly.
How do I request a refund under the guarantee?
If you meet the conditions for refund eligibility, you can submit a request in writing via email to [email protected]. Our team will review your case and provide a clear decision based on the terms & conditions.
How long does it take to process a refund?
Once eligibility is confirmed, refunds are processed within 14 business days. You will receive updates throughout the process to ensure transparency.
Can I still receive a refund if partial success is achieved?
If partial success is achieved, refunds may not be applicable. This will depend on the specifics of your case and the criteria outlined in the terms & conditions.
Why are refund eligibility criteria linked to the terms and conditions?
Linking the refund eligibility to the terms & conditions ensures fairness, transparency, and a clear understanding for all parties. It helps establish mutual accountability while providing assurance to clients.
SUPPORT
