Guarantee information
Eligibility Criteria
Guarantee information relating to the Eligibility Criteria to that of the Money-Back Guarantee.
There isn’t an eligibility criteria for the services we apply the Money-Back Guarantee to, as it is applied to all services regardless of categories, causes, institutions or complexities. There is, however, an eligibility criteria as to when refunds are eligible to be supplied.
Frequently Asked Questions
Who is eligible for the money-back guarantee?
All clients and services are eligible for the money-back guarantee. Refund eligibility, however, is determined by the criteria outlined in the Terms and Conditions.
What are the main criteria for refund eligibility?
Refunds are only available if all steps have been completed, all efforts exhausted, and the service has been unsuccessful. Clients must also comply with the agreed Terms & Conditions.
Can I receive a refund if my case is partially successful?
Refunds may not apply in cases of partial success. Eligibility depends on whether the outcome aligns with the conditions set out in the Terms & Conditions.
How do I request a refund?
To request a refund, submit a written request via email to [email protected]. Your case will be reviewed to determine if it meets the eligibility criteria.
Important Notice
In accordance with our Terms and Conditions, we have up to 14 working days to consider such a request. Where we require more information from you, the 14 working day timescale starts from the next working day on which we have all the required information.
Why is refund eligibility linked to the terms and conditions?
The Terms & Conditions ensure clarity and fairness for both clients and the service provider. This structure ensures all parties have a clear understanding of the process.
