Change Your Details

CHANGE YOUR DETAILS

Learn how to change / update your details, such as your name, email address, and / or telephone number.

Change your mobile number

You can change your mobile number by using our ‘update personal details‘ form. Please note, we may send you SMS messages (for example, One Time Priority Updates (OTPUs) or Servicing Alerts). We can only guarantee delivery to clients who are in the UK with a UK registered number (+44).

In your portal:

Head to the “profile settings” page
Select the information type you need to update
Enter your new information
Press “Save”.

You can also email us:

You can also email us to update your information. To do so, email us at [email protected] ensuring to remember to enter your service number (CL/ XXXX) into the email, with the details you wish to update.

Writing to us to update your information

If you wish to update your information by writing to us, direct your correspondence to:

ADVICIFAS

124 City Road

London

EC1V 2NX

Ensuring to include your:

Full name;
Service number (CL/ XXXX);
Email address; and
Address.

Where you fail to include the required information, we may be unable to locate your service to update your information, so please ensure you include everything as stated above.

Change your address

If you already live in the UK and are moving to another UK address, you can change your address online.

In your portal:

Head to the “profile settings” page
Select the information type you need to update
Enter your new information
Press “Save”.

You can also email us:

Writing to us to update your information

If you wish to update your information by writing to us, direct your correspondence to:

ADVICIFAS

124 City Road

London

EC1V 2NX

Ensuring to include your:

Full name;
Service number (CL/ XXXX);
Email address; and
Address.

Where you fail to include the required information, we may be unable to locate your service to update your information, so please ensure you include everything as stated above.

Joint services

This change will only update your own address details. All other service holders may need to update their address separately. Until they notify us, all their correspondence including servicing notifications and alerts, will be sent to their previous address.

Change your email address

You can change your email by using our ‘update personal details‘ form.

In your portal:

Head to the “profile settings” page
Select the information type you need to update
Enter your new information
Press “Save”.

You can also email us:

Writing to us to update your information

If you wish to update your information by writing to us, direct your correspondence to:

ADVICIFAS

124 City Road

London

EC1V 2NX

Ensuring to include your:

Full name;
Service number (CL/ XXXX);
Email address; and
Address.

Where you fail to include the required information, we may be unable to locate your service to update your information, so please ensure you include everything as stated above.

Change your name

If you’ve changed your name, you’ll need to email us at [email protected] with some personal ID and proof of servicing ownership. You’ll also need to provide relevant supporting documents to prove this. You can provide one of the following documents:

Marriage or civil partnership certificate
Decree absolute
Enrolled Deed Poll or Scottish Registry
Unenrolled deed poll plus 1 ID document in your new name (e.g. passport or driving license)
Statutory declaration
Final court order document
Adoption certificate

If you fail to supply us with the required documentation as per the above, we won’t be able to update your name. Only once these documents are supplied will we be able to update your name.

Updating your date of birth

Your date of birth may be stored incorrectly on our records and we may need you to update it. We might let you know this when you’re applying for a new product or service, for example.

To update your date of birth, please email us at [email protected]. You’ll need to provide proof of service ownership and send some personal ID.

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