Information Requests

Learn how to find, respond, and view responses to Information Requests in your Client Portal.

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Information Requests

What can we do for you today?

How to find your information requests

Mobile users

  1. Open the dashboard (this is the first screen after logging in).
  2. Tap the menu icon (≡) in the top right corner of your screen.
  3. From the mobile menu, select ‘Case’.
  4. In the Case Menu (menu names appear at the top right of each submenu), tap ‘Requests’.

Desktop users

  1. Open the dashboard (this is the first screen after logging in).
  2. In the header, press ‘Case’.
  3. In the Case Menu, press ‘Requests’.

What you'll see

  • ‘Pending’ and ‘Completed’ tabs.

When you select 'Pending'

You’ll see information requests that are yet to be responded to.

When you select 'Completed'

You’ll see requests that you’ve already responded to.

If you have any questions or concerns, please let us know by sending us an email at [email protected].

  1. In the ‘Information Requests’ page, ensure that the ‘Pending’ tab is selected.
  2. Press ‘Respond’ on the request you’d like to respond to.
  3. Fill out the fields provided with the information that’s been requested from you.
  4. Press ‘Submit’.

If you’d like to take some time to respond to a request, you can do so, but please do note that partial responses aren’t saved.

  1. In the ‘Information Requests’ page, ensure that the ‘Completed’ tab is selected.
  2. Find the information request that you’d like to view your responses relating to.
  3. Press ‘View’.

Getting started with the app

The Client Portal

Join our 100+ clients already using it.

  • Simple and secure login.
  • Real-time notifications for everything.
  • Accessible 24/7.
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The Client Portal is a vital part of our Client Care Services.

It is the only official channel through which we provide updates, documents, and progress reports.

Without registering and actively using the portal, you will not receive updates on your case, and our team will be unable to move your matter forward.

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Case Information

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Services

Locate, view, and understand visual service progression and details in this quick guide.

Services

Notifications

Learn more about real-time notifications in your Client Portal, including how to navigate using them.

Notifications

Funding & Allocations

Learn how to view more details about fundings and allocations, as well as adding Client Portal funding in this guide.

Funding & Allocations

If there’s a topic you need support on but it isn’t currently listed above, let us know by either:

We’ll then update this page so that our clients can read up on that topic too.

The Client Portal

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Important legal information

The Client Portal is available to all clients. We don’t charge you for the Client Portal, but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

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