Accessibility & Disability
Learn more as to how we can assist you if you have a disability.
Everyone should be able to take part in society without barriers.
That’s why we aim to be an inclusive and accessible servicing firm. We want to be there for the moments that matter.
We’re working to improve how accessible our website and services are for everyone. This includes our product, managing your service or talking about what we do.
You matter to us, and we embrace the diversity that all people bring.
Accessing our website
We aim to make our website work for everyone. This includes making sure:
- navigation works in a consistent way, to help you move around our websites
- we use a standard web font to help make text easy to read
- any images include a description, so that you can understand what it means
- colour isn’t used as the only way to show information
- we use strong colour contrasts to make sure text and elements are clear
- links do what they say, so that they make sense when read out
- you can use a screen reader when using our website
- buttons and links are the right size for everyone to be able to use
Testing our website
We also test our website with people who have disabilities. We do this through our partnership with the Digital Accessibility Centre (DAC). If you see anything that doesn’t work, please let us know.
Our use of JavaScript
JavaScript is supported by most internet browsers. We use it for online security and to help with movement. We recommend that you use our site with Javascript enabled. You can’t use our Help Centre if you turn off JavaScript.
Visual impairment support
We can help you change the font size of our website font, ask for alternative formats, and other features if you’re blind or partially sighted.
Deaf or hearing loss impairment
We offer SignVideo, Relay UK and hearing loops to help you with our services if you’re deaf or have a hearing loss.
Other ways we can help
Power of attorney
Power of Attorney lets you arrange for someone you trust to make decisions on your behalf and manage your services on your behalf.
You may want to do this due to a change in your health or circumstances. If you don’t need someone to help you now, you can also set up a Power of Attorney for the future too.
Once only
We all need help sometimes. If something’s affecting how you manage your services, we may be able to help.
With once only, you can let a specialist know if you need support. They can then add a note to your service so you don’t have to tell us again.
To tell us about any support you need, email us at [email protected] and refer to the “Only Once Service”.
