Request Information
Learn how to request information from us.
How can I request general information about your services?
You can request general information by completing the request an update form on our website. This ensures your inquiry is directed to the appropriate team.
What kind of information can I request?
If your service is suspended, you will receive an email notification explaining the suspension. This email will outline the next steps and any information we may require from you to review the case.
How long does it take to receive a response?
You can request information about our services, terms and conditions, money-back guarantee, or any other general details related to our operations.
Can I request information in different formats?
Yes, most of our information can be provided in accessible formats, such as PDF or plain text. Please specify your preference when submitting your request.
What if I don’t receive a response?
If you don’t receive a response within 48 hours (excluding weekends), please check your spam or junk folder. If there’s still no response, contact us directly via email to [email protected].
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