Refund Requests
Learn more about how to request a refund and we process such requests.
How do I request a refund?
To request a refund, you need to submit a written request via email to [email protected], including your case details and reason for the request. Our team will review it in line with our terms & conditions.
What information should I include in my refund request?
Your refund request should include your name, contact information, service number, and a detailed explanation of why you believe you are eligible for a refund.
Are all refund requests approved?
Refund requests are assessed based on the eligibility criteria outlined in our terms & conditions. Refunds are only issued if all requirements are met.
What if my refund request is denied?
If your request is denied, you will receive a detailed explanation. If you believe there are extenuating circumstances, you may contact us to discuss further.
How will I be refunded if my request is approved?
Due to AML regulations, refunds are processed using the original payment method, unless otherwise agreed upon.
Can I request a refund if I didn’t follow the agreed terms?
Refund eligibility is contingent upon compliance with our terms & conditions. Failure to follow the agreed terms may result in your refund request being denied.
To add, if you don't follow our Terms & Conditions, we may:
- Suspend your service;
- Investigate any such breaches to the Terms & Conditions; and
- Terminate your service without a refund.
For more information, visit Risk Management.
