Refund Requests

Learn more about how to request a refund and how we process such requests.

To request a refund, you need to submit a written request via email to [email protected], including your case details and reason for the request.

Your refund request should include your name, contact information, service number, and a detailed explanation of why you believe you are eligible for a refund.

Refund requests are assessed based on the eligibility criteria outlined in our terms & conditions. Refunds are only issued if all requirements are met.

If your request is denied, you will receive a detailed explanation. If you believe there are extenuating circumstances, you may contact us to discuss further.

Due to AML regulations, refunds are processed using the original payment method, unless otherwise agreed upon.

Refund eligibility is contingent upon compliance with our terms & conditions. Failure to follow the agreed terms may result in your refund request being denied.

To add, if you don't follow our Terms & Conditions, we may:

  • Suspend your service;
  • Investigate any such breaches to the Terms & Conditions; and
  • Terminate your service without a refund.

For more information, visit Risk Management.

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